Privacy Policy

1. Introduction

Experts Tutors ("we," "us," or "our") provides professional academic writing and research assistance — essays, research papers, dissertations, and related services. This Privacy Policy explains what information we collect when you use our website and services, how we use it, and the choices you have. By using our site or placing an order, you agree to the practices described here.

2. Information We Collect

• Contact details you provide when placing an order, signing up, or messaging us — such as your name and email address.
• Order information — topic, instructions, course details, files, and any materials you upload as part of an order.
• Account information for clients, professionals, editors, and bidders who register on the platform.
• Communications exchanged through our order chat, support requests, and email correspondence.
• Payment information processed securely by our third-party payment provider — we do not store your full card details on our servers.
• Usage data such as pages visited and general browser/device information, used to keep the site secure and working correctly.

3. How We Use Your Information

• To create and manage your account and orders.
• To match your project with a suitable professional or designer and coordinate delivery.
• To process payments and payouts.
• To respond to support requests and general inquiries.
• To send order-related updates and, where permitted, occasional service announcements.
• To maintain the security, integrity, and performance of our platform.

4. How We Share Information

We do not sell your personal information. We share information only with:

• The professional, designer, or editor assigned to your order, to the extent necessary to complete the work.
• Service providers that support our operations — including our database/hosting provider, file storage provider, and payment processor — under obligations to protect your data.
• Authorities where required by law, or to protect the rights, safety, or property of Experts Tutors or others.

5. Data Retention

We retain account and order information for as long as your account is active or as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Choices

You may request access to, correction of, or deletion of your personal information by contacting us at the email below. We will respond to reasonable requests within a reasonable timeframe, subject to any legal or contractual retention requirements.

7. Cookies

We use minimal cookies and local storage strictly necessary to keep you logged in and to remember basic preferences. We do not use invasive third-party advertising trackers.

8. Data Security

We use reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our services are not directed to individuals under 18, and we do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by an updated "Last updated" date at the top of this page.

11. Contact Us

Questions about this Privacy Policy can be sent to expertstutors.help@outlook.com.